RPA (Robotic Process Automation) is the new buzz word in the industry, but few really understand that the quick-win is RDA (Robotic Desktop Automation) or Attended RPA, allowing industries to unleash their full potential. But RPA is also offering added-value benefits when it comes to providing analytics that helps you to make better and faster decisions on your processes’ improvement. Healthcare organizations and their providers start to understand automated agents as a simple and fast cost-effective alternative to enhancing or replacing platforms. There are a number of case studies where companies have implemented RPA and then implemented AI, but only because RPA is a more mature technology than AI. Although RPA is now pretty well defined (with that badge of maturity: its own acronym) some of the confusion surely arises from the multiple terms used to describe artificial intelligence; AI, cognitive computing, machine learning, NLP, etc. For now, it is much the best approach to think of AI in terms of how it can help your business, without worrying about what to call it.